Your Opportunity as the Field Service Technician, Coffee Equipment

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more within your coverage area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Portland, OR and surrounding areas

In this role you will:  

Obtain expert knowledge from our training team.

Provide best-in-class customer service and timely arrival to scheduled appointments to maximize customer satisfaction and retention.

Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.

Manage equipment inventories including quarterly warehouse inventory and van inventory/cycle count checks and ordering parts as needed.

Follow proper procedures including electronic invoices, customer names and contact information, report quality issues and other related activities.

Drive and maintain a state-of-the-art company vehicle, equipped with navigation screen, shelving, and so much more to ensure you are comfortable and successful in your career!

The Right Place for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

What we are looking for:  

Minimum Requirements:

High School Diploma or equivalent

Resides within 30 miles of Portland, OR

Basic computer skills in Microsoft Office

Strong customer service skills

Ability to provide a valid driver’s license and clean driving record

Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis

Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Ability to travel overnight to JMS Regional Training Centers, Corporate office, and other territories as assigned.

Additional skills and experience that we think would make someone successful in this role (not required):

Plumbing and electrical experience

Learn more about working at Smucker:

Our Total Rewards Benefits Program

Our Thriving Together Philosophy Supporting All Impacted by Our Business 

Our Continued Progress on Inclusion, Diversity and Equity 

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