Field Service Technician 2 Field Service Ottawa, ON Apply Description Job Summary: + The Field Service Technician installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes. + Demonstrates intermediate customer service communications skills to maintain positive customer relations (internal and external). Essential Functions/Key Responsibilities + Installs, maintains and services assigned equipment at customer locations. + Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications. + Proactively enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems. + Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service. + Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. + Takes responsibility for potential or desired follow-up services or problem escalation. + Maintains parts inventory with high degree of accuracy. + Maintain service keys in secure manner. + Provides encouragement and assistance to less experienced technicians when required to resolve certain complex problems as well as improve the skills of the less experienced technician. Knowledge, Skills And Abilities + Technical + Understands and executes written and oral instructions. + Possesses Intermediate PC skills - Capable of copying/saving files, configuring network settings, loading software + Ability to operate a multi-meter to measure voltage, amperage, and resistance. + Ability to successfully complete training on electro-mechanical equipment serviced in geographical territory. + Must have valid provincial driver’s license and maintain “approved” driver status and/or a clean driving abstract to Burrough’s satisfaction; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies. Must have valid driver’s license and maintain “approved” driver status; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies + Capable of providing clear description of issues to tech support for research and resolution options. + Ability to operate basic hand and power tools. + Behavioral + Builds Trust + Problem Solving + Communications + Customer Service + Team Orientation/Collaboration + Quality Orientation/Attention to Detail Education And Experience + 2+ years of experience servicing electro-mechanical equipment. + Must hold a valid provincial driver’s license with clean Motor Vehicle Report (MVR)Driver’s Abstract. + High school diploma or GED + Some technical school training preferred, but not required. + Demonstrates an intermediate mechanical, technical, electronic skill set. + Holds certifications/passed training and has demonstrated proficiency servicing certain vendor equipment serviced in geographical area. Physical Requirements And Working Conditions + The Service Technician operates in field service environment covering customer/client locations in designated districts. + Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions + Travels by car, van or public transportation to various assigned customer locations. + Must be able to work a flexible work schedule. Hours may include mornings, evenings, overnights and weekends as required to meet the needs of our customers. + Overtime may be required on occasion. + Ability to operate and climb on a step ladder