**Job Description:** North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer an engaging work environment with exceptional opportunities for personal and career development. The NSI Field Service Technician provides world-class service and technical support for industrial X-ray equipment? Join our team and travel to customer sites, ensuring their equipment runs smoothly and efficiently. **Responsibilities:** + Provide customer-facing service and support for industrial X-ray equipment via onsite visits, phone, email, or remote support. + Diagnose and repair high voltage generators, electrical panels, PLCs, PCs, control software, and automation components. + Collaborate with internal NSI teams for training and problem resolution. + Travel to customer sites for maintenance, troubleshooting, repair, installations, and emergency service (up to 80% travel required). + Address customer concerns and provide timely updates. + Assist with system integration, installations, and training customers in basic operation and maintenance. + Work with the Service administrative team on scheduling, ordering parts, returns, RMAs, etc. + Complete required documentation accurately and promptly. + Participate in international training travel as needed. + Train and onboard new technicians. + Assist with system moves, qualifications, and shipments. + Develop work instructions or procedures as required. **Qualifications:** + Specialized training; Associate's degree preferred. + Minimum of 3 years of experience required. + Ability to read and interpret complex technical information and electrical diagrams. + Proficient in using electronic test equipment like Oscilloscopes and Multi-meters. + Strong communication skills and professionalism. + Ability to work independently with urgency and composure under pressure. + Effective service schedule management. + Strong customer service skills and experience resolving technical issues in sensitive environments. + Experience working with multiple organizational levels. **Compensation Information:** The pay range for this position is $32-$36 an hour, depending on education and experience.