What We Need: The Field Service Technician, ideally residing around the great lakes region (Northern NY, Michigan area). The ideal candidate will also be able to travel easily into Canada. The role requires travels throughout the assigned region, which includes Canada, providing installation, technical and repair services for Gravotech products. Services are provided on-site at customer locations or by telephone consultation. This is a remote/work from home position and can be located anywhere within the assigned service region. What You'll Be Doing: Reporting to the Field Service Supervisor, the Field Service Technician will receive general guidance from management but is expected to work independently, be self-directed and exercise sound judgment in achieving assigned objectives. Provides services to customers within the assigned region including but not limited to: + Making service calls to customer locations to resolve equipment issues and repairs. + Technical troubleshooting, analysis and repair of equipment; to include computer software troubleshooting to diagnose conflicts and operation malfunctions. + Maintains positive customer relationships by addressing issues in a thorough and timely manner. + Conducts regular preventive maintenance on equipment and regularly updates customers on new technologies and products. + Works on-site at customer locations for installation of new equipment. + Assures new installations are correctly set up and working properly. + Provides training to customers on proper operation of equipment. + Reads and interprets technical documentation in order to fully understand operation and repair procedures for equipment. + Communicates regularly, in person or by telephone, with customers, clients and managers to respond to questions on operating and maintenance instructions, procedure manuals and safety rules. + Maintains clear and accurate maintenance and repair reports. What You Will Need To Be Successful: + High School diploma or equivalent plus two years of technical training. Associates degree or certificate in technical discipline preferred. + Five years of experience in troubleshooting, maintenance and repair of electro-mechanical equipment. + Ability to meet travel requirements including travel by car and air travel outside the assigned territory. + Clear driving record with ability to drive a vehicle in various weather conditions to customer/potential customer locations throughout a multi-state territory. + Sound judgement and critical thinking skills with strong technical aptitude for electro-mechanical systems. + Ability to read, interpret and analyze documents and technical procedures. + Good communication skills with ability to write information, routine reports and correspondence. + Customer service oriented with ability to Ability to speak and present information effectively before groups of customers or employees of organization. + Intermediate computer skills with general knowledge of software packages, word processing, spreadsheet, etc. + Bilingual (English/French) About Us: Who we are: Gravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike. In 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. Our Benefits: + Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision + Generous 401(k) with company match + Paid time off and holidays + Opportunity to participate in incentive programs for all full-time employees + Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance + Education reimbursement opportunities + Scholarship program for children of Brady employees + A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities + Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management) + Dress-for-your-day dress code + Charitable contributions matched through Brady's Matching Gift program