This position reports to
Service Manager
Your role and responsibilitiesExecute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems. This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential. The work model for the role is: RemoteThis role is contributing to the Electrification Smart Power division in the south east.You will be mainly accountable for:•\tPerforms service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).•\tContributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.•\tCoordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.•\tProvide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.•\tPrepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.•\tIdentifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.•\tIdentifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.•\tApplies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.
Qualifications for the roleBachelor’s degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years’ experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc), or 5 years of critical power equipment experience.Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Works well with others and with a sense of urgency; until the job is complete!Advanced level of ability to use Microsoft Office products; Moderate ability to self-Project Manage using MS Project or Excel.Advanced ability to write test plans, scope of work and reports detailing test resultsExperience with SAP and Salesforce is a Plus
More about usABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $57,400 and $106,600 annually.myBenefitsABB.com