Role responsibilities·       Provide on-site and remote customer support for routine maintenance of services and future customer requirements.·       Project lead on installation and ongoing maintenance of Sharpsmart’s services.·       Manage service cases through cause, effect, analysis methods.·       On-site logistics scheduling, planning and training·       Implementation training and guidance to clinical teams·       Analyse data and plan and forecast requirements for new and existing business.·       Analyse and complete stock optimisation to improve contract efficiencies.·       Provide customer familiarisation and handover training of contracts.Skills and Experience
Skills and ExperienceMinimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sectorA flexible approach to work and prepared 'go the extra mile' to exceed customer expectationsProject management and problem-solving abilityExcellent communication skills (verbal, written, listening)Understanding of Microsoft programmes (excel, word, power point)Understanding of the Health Care IndustryValid Driver's license$70,000 - $80,000 a year