Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Objective:

The Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FST engages with customers and provides basic instrument services in a professional and timely manner.

Essential Functions:

Provides planned maintenance (PM) and repair services for innovative instruments in the Life Sciences customer segment.Displays a level of professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.Accurately reports Field Service and Qualification resports to customers and be compliant to critical issues handling procedures.Adopts our policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.Handles travel expenses according to Thermo Fisher travel policies and guidelines.Executes Qualification & Validation services at customer sites as required.Collaborates with internal partners and peers to resolve customer issues and improve processes.Has regular, open and appropriate communication on work execution with management.May be required to perform other related duties when required and/or assigned.

Education Requirements:

Requires a degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

Required Qualifications:

Effective and customer focused communication skills, both oral and written.Basic technical, electro-mechanical and/or laboratory instrument knowledge.Customer attitude: Knowledge of and ability to enable customer satisfaction.Strong self-organizing and administrative skills, enabled to flexible and independently work after a training period.Exercises sound logic and judgment setting work priorities.Be a team-player, positively supporting to the team.Can adapt to change with positive and constructive feedback.

Preferred Qualifications:

Some experience in a related science, engineering and/or customer facing role is considered an asset.Experience in a clinical, diagnostics and/or other regulated environmentInterest in learning and understanding IT systems and processesExperience in related product applicationsOpen to relocation as other field service opportunities arise in North America

Working Conditions:

Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties.