Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Overview:   

WE ARE HIRING A FIELD SERVICE TECHNICIAN IN DC AREA

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.  They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

Responsibilities: 

Electromechanical Emergency and Preventative Maintenance:                 

Perform high quality preventative and emergency maintenance services on Entrust equipment

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:

Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing

Day-to-day repairs may consist of:

Cleaning rollers, sensors, cavities and such as required

Calibrating sensors, data read/write devices, application pressure, etc.

Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)

Evaluation/ replacement of temperature/ proximity/ position sensors

Software adjustments for temperature, hardware positioning, etc.

Utilizing repair and service manuals to troubleshoot card printer systems

Utilizing test equipment such as voltmeter and laptop

Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.

Maintain accurate and proper trunk inventory levels

Follow established processes for service activity reporting and call management

Accept, organize, and respond to service calls utilizing a dispatch system

Drive to customer sites daily to provide service and maintenance

Customer Interaction:                                                                                   

Interact with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:                                                                        

Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist less experience personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications: 

Basic Qualifications:

Associates degree in Electronics or related field or equivalent verifiable training

Minimum of 2 year of electromechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC’s, current operating systems and relevant software applications

Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations

Ability to lift up to 70 lbs

Valid and active drivers license, insurable

Overtime is required as needed

Preferred Qualifications:

Additional electromechanical technician or field service experience

Entrust central issuance

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

Skilled with tools and electronic test equipment

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

#ENT123

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

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