About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title:  Field Service Technician I

As a Field Service Technician, you will; Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.  Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.  Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.  Most importantly, you will be responsible for providing consistent and clear communication using our service app to maintain customer satisfaction.

What you’ll do as a Field Service Technician I:

Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.Complete NCR Atleos specific Trainings and Certifications on our training website.Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.Perform minor maintenance and repairs on ATMs, both indoors and outdoors.Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.Maintain parts inventory and related records.Accurately reporting hours worked and miles driven daily.

Basic Qualifications:

Must reside in the specified geographic area.High School Diploma or equivalent.Must be authorized to work in the US.Possess a valid driver’s license and maintain a driving record that meets company requirements.Access to reliable transportation for work purposes.Familiarity and ability to use and operate an Android cell phone (company provided).Ability to perform essential functions of the job which include:Prolonged travel during several hours of the workday, which includes inclement weather.Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.

Required Availability, Experience, and Skillset:

You may be dispatched daily on a call-by-call basis or have a daily schedule.Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.Must be able to safely work outside during all seasons with potential exposure to the elements.Must have a high level of personal integrity and work well with minimal supervision.Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

Preferred Qualifications:

An associate degree is preferred.

Previous experience with NCR or similar equipment is preferred

Salary Range:

$32,800.00 - $49,200.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.