This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company – owned medical equipment. In addition to the repair work, the FSII is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

This is a full-time, on-site position. The selected candidate will be local to Boston, MA and report to the Baxter Service Center with standard working hours from Monday to Friday, 8:30am to 5:00pm.

What You'll Be Doing:

Safety

Attend monthly safety meetingsDemonstrate a proactive approach to safety awareness and complianceOptimally complete all required safety and compliance learning modules on a timely basisComplete medical testing in a timely mannerSustain a clean and safe work environment, including 5S activitiesSafely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truckIdentify safety concerns and correct as vitalAbility to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures

Repair & MaintenancePerforms complex repairs on medical products. These are repairs beyond simple and minor cosmetic repairs or component replacementsPerforms electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned productsAbility to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independentlyAssess assigned products and prepare written estimates for repairsUse of sophisticated test equipment for products assignedGenerate service revenue and complete activities required under service contractAbility to perform routine cleaning & maintenance procedures on various medical productsAbility to perform pre‑installation maintenance, including ‘preventive maintenance’ (PM) and ‘between patient inspection’ (BPI) and modification procedures on various medical products, unassisted, to include:Ability to visually, audibly, and manually inspect medical products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repairAbility to apply the appropriate tools in making required adjustments and repairsAbility to supervise the readings of electronic meters and gaugesAbility to perform sweeping, mopping, and all other general “housekeeping” duties

Delivery & RemovalAbility to load, unload, deliver, and remove medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniquesAbility to move and maneuver Baxter products within Baxter service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniquesAbility to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniquesAbility to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicleAbility to assist nursing staff in transferring patients from existing beds onto Baxter products or interim stretchers

FlexibilityAbility to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visitsAbility to adapt to a constantly evolving daily schedule of activitiesAbility to exercise good judgment in order to plan and coordinate effectively to satisfy customer demandsAbility to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I & II

RecordkeepingAbility to complete written documents (records, reports, and forms) for internal, regulatory, and project documentationAbility to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Baxter productsAbility to navigate various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet, and other applications to obtain and enter information. Complete data analysis and interpretation as required

Present & TrainAbility to conduct effective, oral presentations of information to customers and co­workers to conduct:In-services training sessions to hospital staff and caregiversProduct demonstrationsParticipation in team meetingsFeedback of field activitiesCross‑training of coworkers to complete both service center and field functions

What You'll Bring:High School Diploma or GED requiredApplicable technical or trade school training preferred2+ years working with medical devices in a hands-on environment requiredExperience working with FDA-supervised products preferredPrevious driving/delivery experience preferredAdapts to new technologies and becomes comfortable with the Microsoft Office Suite of productsValid driver’s license and driving record that meets company and state requirementAbility to acquire and maintain a DOT physical card requiredSchedule flexibility/on-callOccasional overnight travel may be requiredOccasional overtime requiredGood written and verbal communication skillsAbility to work independentlyAbility to lead time effectivelyAbility to resolve conflictAbility to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organizationBasic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Physical requirements:

NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is driven that the physical requirement is a crucial job function and the applicant is unable to perform such function with or without reasonable accommodation

Please refer to the Physical Demands Supplement for complete physical requirements of this positionThe noise level in the work environment is usually moderateMust wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materialsFrequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and DepotsMust follow Baxter infection control policies

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $48,000 to $72,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
EEO is the Law 
EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.