Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensure water quality for people around the world.

OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products

POSITION SUMMARY:

This role blends the core technical position with an additional focus on peer coaching & basic training, complex instrument/ application escalations, and Service project support activities.  FST IIIs will spend time planning and executing preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation. As part of routine Service scheduling, the associate may be the designated resource for difficult problems and/ or complex products. In addition, the FST III will assist in mentoring/ training actions, and project-focused activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Meets all essential duties and responsibilities of the Field Service Technician (FST) II role.

Creates followership through active demonstration of Danaher (DHR) core values and Leadership Anchor characteristics.

Demonstrates personal ownership and informal leadership in daily work management.

Responsible for the delivery of daily work excellence and high performance against established business metrics and related objectives.

Effective and consistent communication of company/department Service strategy and vision with leadership, peer group and cross-functional team members.

Actively participates as mentor of new hires, supporting immersion initiatives for successful solo contribution transition.

Demonstrated expertise managing high complexity products and customers.

Leads Field based training (basic and advanced) of new and tenured staff pertaining to instrument, application, and process management best practices and standard work adherence.

Continuously challenges inherent knowledge and capabilities to strengthen technical acumen.

Demonstrates exceptional customer experience delivery captured through an effective feedback loop.

Provides support on defined projects as part of development or identified business need.

Assists with challenging/complex problem resolution.

Assists with formal Problem-Solving (Technical & Process), as required.

Partners with peer and leadership team to meet personal and division objectives.

Focus on priorities and relative importance of responsibilities.

Travels as necessary for completion of job duties utilizing company vehicles and air transportation, including frequent overnight stays. (up to 75%)

QUALIFICATIONS:

5 or more years experience working as a field service technician

Associate/technical degree preferred or combination of education and experience.

Mastery of Preventative Maintenance (PM), diagnostics & repair on core and defined strategic/ complex products as required.

Valid Driver’s License and clean driving record.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.