Do you have experience working with laboratory equipment? Or do you have experience servicing and repairing equipment in another industry? Are you looking to take next step in your career and use your experience in a field service role supporting customers?
We are looking for a Field Service Technician for our Liquid Handling department at Sartorius. In this role, you will be responsible for servicing, repairing, calibrating single and multichannel pipettes on customer sites in Northwest London and London area including Luton and Stevenage, whilst delivering excellent customer service. On occasions you will be working in our in-house workshop at our Epsom site.
The team consists of 11 professionals, and we are looking forward to shaping the future with you.
This position is available full time. You will be working in the field and ideally living near Northwest London or London area.
Grow with us – Your Responsibilities
On a daily basis you will be responsible for providing service and customer support during field and in house visits
You will manage all on site maintenance, test tasks for pipettes, diagnose errors or technical problems and determine reasonable solutions
You will produce timely and detailed service reports, issue certificate of analysis for equipment in a timely manner
Follow company’s procedures and policies as well as UKAS, ISO, GMP standards on customer sites
You will work closely with technical team and share information across the organization
Do you enjoy building relationship with customers? You will improve customer satisfaction; help maximise customer retention whilst providing excellent customer service
What will convince us
You have completed a HNC/HND in Electrical/Mechanical Engineering/Electromechanics or related discipline
You may have experience with laboratory equipment ie. Pipettes, liquid handling, or other equipment, however training will be provided
Field service experience working in the pharmaceutical, biological, or chemical industry following GMP or ISO standards or UKAS accredited laboratory in a similar role would be desirable though candidates from other industries will also be considered (manufacturing, electronics tc.)
Ability to troubleshoot, test and service technical equipment
Ability to work autonomously and unsupervised
Ability to work flexibility and efficiently and to adapt quickly to changing work schedules
Willingness to travel
Strong customer service skills and great communication skills
Full – driving licence
In order to commence working with us, the successful candidate will have the right to work in the UK.
What we offer
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Work-life Balance: Remote options, flexible work schedules
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
Benefits
Attractive Working Conditions
37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Company car
Health & Wellbeing
Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee Paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers