This position reports to
VP Americas Customer Services
Your role and responsibilitiesIn this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.The work model for the role is remote. #LI-RemoteThis role is contributing to the Measurement & Analytics division working remote location within Dallas, TX ideally or in Southwestern US such as Oklahoma City, OK.You will join a high performing team, where you will be able to thrive.You will be mainly accountable for:• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.• Acting as trainer when needed, for field service associates and customers.
Qualifications for the roleBachelor's Degree in Electrical Engineering or equivalent experience with High School diploma with a minimum of 5 years of engineering / field experience Minimum of 2 years of field engineering experience.Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license. Technical skills in startup, commissioning, troubleshooting, preventive and unplanned maintenance of gas analyzers.Ability to build strong customer relationshipsDemonstrated ability to work effectively with minimum supervision We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about usWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. #LI-RemoteABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.National salary band for this role $43,500 - $80,500 .