Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.
We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.
What You Will Contribute:
The Field Service Tech is responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases in Northern California. Provides Customer Relationship Management to create and maintain a strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains open communication with customer(s) in assigned area. Works independently in assigned territory while following company policy and culture protocols. May include the ability to travel outside of the state for other projects dependent upon training and success criteria. Adapts to rapidly changing priorities and consistently works within a balance between maximum efficiency without sacrificing quality of work.
This position will service the San Francisco and Sacramento areas initially, so it is preferred that the candidate reside in close proximity to that territory.
Essential Functions:
In the field analysis, troubleshooting and repair to support SmartCover™ Systems.Documentation of services performed with demonstrated accuracy and thoroughness.Customer training and general customer service of all SmartCover™ Systems and products.Scheduling jobs in response to customer requests or requirements.Develop strong relationships with customers, co-workers, and sales channels.Maintain all company assets, vehicle, generators, tools, etc.Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and SmartCover Policies, Procedures and Code of Conduct.Delivering customer insight as to direction, growth & satisfaction.Respond to alerts and meet system availability metrics within contractual timeframesEnsuring precise installation/service to reduce the need for follow-up visits.Support sales staff and install systems within specified time from ship date.Education/Experience:
High School Diploma plus 2-3 years in a technical support role or equivalent experience.Must have valid driver’s license.Experience self-managing day to day duties.Field Service or Technical Support experience preferred.Electro-Mechanical and/or Water/Wastewater/Municipal background preferred.Skills Required:
Possesses a high level of technical aptitude.Ability to apply experience and reasoning skills to find viable solutions.Proficiency in MS Word and Excel or Google equivalent.Proficient physical dexterity and comprehension of manual tasks.Proactive problem solving, solution driven not passive acceptance.Experience with general safety procedures and requirements, including basic traffic control techniques and proficiency with basic hand tools including power drills, grinders, caulking gun, etc.Ability to analyze data, apply intuition and experience to complement data, and ultimately present sound logical conclusions.Demonstrates professionalism and good judgment in a rapidly changing, intense, and fast paced team environment.Multi-task and coordinate multiple and often conflicting priorities.Maintains an outgoing, positive, friendly, and customer-focused attitude.Professional written and verbal communication skills to ensure understanding of message.Effective listening and inquiry skills to ensure understanding of incoming communication.Physical Demands:
Body Positions: Includes standing, sitting walking, lifting (up to 60 lbs), talking, hearing and handling.Work may be indoors in a temperature-controlled environment and outdoors in a non-controlled environment.Typical noise level is low to moderate.The target hourly rate for this role is $30-$33/hr.
An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
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