Field Service Technician

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Primary Location: Onsite at our Walmart customer site in McCarran, NV

Position Summary

As a Field Service Technician, you'll become an expert on our fuel cell products that are installed in electric lift trucks. You’ll be responsible for keeping everything running smoothly by conducting preventative maintenance and tackling any breakdowns. You'll install, service, and maintain fuel cells, order parts, and keep everything documented. Plus, you'll be the face of Plug to our customer personnel and and electric lift truck operators, so this role requires both strong technical skills as well as interpersonal skills.

Core Duties and Responsibilities

Maintain and Service Fuel Cells: Keep fuel cells in top shape at customer sitesDiagnose and Troubleshoot: Use your skills to keep the fleet running smoothlySpecialized Service Procedures: Handle field retrofits and software/hardware upgradesOn-Call Support: Be ready to assist customers in emergenciesOrder Parts and Tools: Ensure you have everything needed for top-notch serviceHigh-Pressure Systems: Handle high-pressure hydrogen storage and related systemsCustomer Communication: Maintain ongoing communication with customers and suppliersFeedback and Reports: Provide regular updates on fuel cell performance and field issuesAdministrative Duties: Complete incident reports, service logs, inventory maintenance & other documentationSafety First: Follow and enforce safety procedures at all timesTravel: Travel as needed, always driving safely and adhering to traffic lawsProfessional Representation: Always represent Plug Power in a professional mannerPerform other duties as assigned

Education and Experience

Education: Minimum high school diploma or equivalentExperience: 3+ years in mechanical and electrical troubleshooting (formal training and education may substitute)Licenses: Valid driver’s license, clean driving record, and ability to safely operate a motor vehiclePhysical: Able to lift 50 pounds regularly without assistancePreferred: Knowledge of lift truck operation and applicationsSkills: Computer skills (Word, PowerPoint, Excel, Outlook), and dynamic interpersonal skillsAttributes: Excellent communication, creative problem-solving, independent work ability, dedication to quality, time management, punctuality, and reliabilityTools: Must provide own standard set of tools; specific fuel cell tools provided by Plug Powe

Pay Rate:

$24.00 - $28.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.  If you are interested in this position, we’d ask that you apply.

✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓ 401(k) with 5% company match

✓ Bonus eligibility

✓ Paid time off including vacation, personal and sick time

✓ Paid Holidays

✓ Wellness Reimbursement Program

✓ Potential to apply for Tuition Reimbursement

✓ Employee Referral program

✓ Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.