Field Services Engineer
Location: San Diego, California (This is an onsite position)
Skills required: Mac Laptop Support, Corporate Desktop\Tech Bar, Active Directory, Jamf\Intune Entra\Azure
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Responsibilities
Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business
Answering to customer inquiries and providing support at Tech Lounge.
Solving computer issues and prioritizing customer inquiries.
Installing new programs, managing updates and providing technical support.
Hands and feet support for network, server and conferencing teams
Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.
Requirement
Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
Experience with a ticketing system- ServiceNow
Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
Analyze, troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
Assist in developing and documenting improvements to current processes
Provide technical support for events, video conferencing, and audio/visual setups.
Salary and Other Compensation:
Applications will be accepted until 02/10/2025
The annual salary for this position is between $37,800 – $68,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.