At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

This is a remote role with travel, however candidates must reside in or be willing to relocate to the local Memphis, Tennessee area. 

How You'll Create Impact Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as requiredAssess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situationsAct as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet productsDemonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devicesRespond to customer inquiries in a timely manner and maintain professional communicationProvide product feedback and improvements to quality and R&DManage and maintain company equipment, and documents that are necessary for servicing related activitiesProvide on-site support for product demonstrations and educational initiatives to build regional and national market awareness

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearancesExcellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audienceFollow all internal communication and documentation policies Independently work without specific direction on daily activitiesProficiently determine one’s own schedule based on business needsApply technical knowledge to solve varied and complex problems, potentially ones not previously encounteredRegularly collaborate with others in suggesting valuable solutions as an active contributorMust demonstrate mutual respect and a positive outlook with both internal team members and customersYour Background High School Diploma required2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company. Combination of experience and education would be considered.Valid driver’s license and good driving record Ability to lift up to 50 pounds independently

Preferred

AAS or Bachelor's degree in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience preferred.Prior experience with robotics Project management skills Experience working in an operating room environment Travel Expectations  Up to 80 percentApplicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidaysCompensation

Expected Compensation: $57,000 - $71,000 USD

EOE/M/F/Vet/Disability