The Operations Manager is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.

 

 

Bachelor’s degree in an Engineering or Scientific discipline or equivalent experienceMinimum 7+ years of relevant work experience in operationsExperience in the execution of day to day operations and product related projects2+ years P&L experienceKnowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP)Comprehensive understanding of the Product Line and technical job planning requirementsGood understanding of Engineering, Service Quality and SalesComprehensive understanding of customer requirements and market conditionsAbility to work in high pressure situations, balancing both client and business expectationsKnowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and complianceAbility to accurately assess, solve, implement, and communicate solutions to problemsUnderstanding of continuous improvementAbility to manage, develop and coach teams across organizational boundariesDemonstrated ability to work in a global matrix organizationExcellent leadership, strong interpersonal, negotiating, influencing and planning skillsTeam playerStrong organizational and effective communication skillsStrategic thinking skillsProblem solving capabilitiesIntermediate knowledge of JDE, Hyperion, TapRoot, PeopleSof, Salesforce systems and FieldFX (where applicable)Fluent in English

 

Travel Requirement: This role may require domestic and potentially international travel of up to:  10-25%

SAFETY, SECURITY & COMPLIANCE

Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By.Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk.Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations.Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.

 

QUALITY

Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System.Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.

 

OPERATIONS

Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA.Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers.Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards.Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business.Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction.Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures.Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery.Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing).Drive forward change initiatives which enhance business performance.Partner with sales in identifying and pursuing new business opportunities within the area.Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved.Review and approve the final job summary in Weatherford Performance Tracking System.Maintaining strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable).Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals.

  

COMMUNICATION

Maintains effective communications with all key stakeholders both internal and where appropriate external.Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports.

 

FINANCIAL

All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses.Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure.

 

PEOPLE & DEVELOPMENT

Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience.Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential.Supervisors are expected to actively engaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities.Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce.