Field Services Representative, Traveling position, NJ Req #: 0000172670
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Patient Financial Services
Location: System Business Office, 2 Crescent Place, Oceanport, NJ 07757

Job Summary:

The Patient Accounts Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of A/R credits and trend monitoring.

Essential Functions:

Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations.Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activitiesWork collaboratively across teams, with peers, and revenue cycle departments.

Job Requirements:

HS diploma1-2 years experience in healthcare insurance billing or account follow-upPrior experience with Medicaid and Charity CareStrong knowledge of Patient Accounting systemsMust be able to work in a team environment that requires quick turnaround and quality output

Scheduling Requirements:

Tuesday - Saturday 10:30am-6:30pm OR Monday-Friday, 9am-5pm ET, depending on client availabilityRegular travel throughout NJ is required for this position, mileage will be reimbursed Full-time

Additional Information:

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer