Job Summary Reporting to a Field Services Supervisor, and collaborating with other Field Services Technicians and IT groups, the Field Services Technician II support the health system's end user computing environment across the entire enterprise. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices. This includes installation, maintenance and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment. The position entails second level support with regards to troubleshooting and problem resolution. The technician's adherence to standardized Service Level Agreements for both onsite and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices. This role is ?hands-on? and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach. The level II Field Service Technician works independently finding solutions to problems on their own. Acts as an escalation point for more junior staff. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner. Qualifications Education Requirements Completes and maintains all competencies and trainings as required for role. High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education Experience Relevant Experience Certification and Licensure Current Valid Driver's License Required Skills Analytical Skills Change Management Collaborative Skills Computer Skills to include use and navigation Customer Service Skills Detail Oriented Excellent Communications Skills Excellent Interpersonal Skills Good Reasoning Skills Leadership Skills Listening Skills Medical Terminology Microsoft Office Applications Multitasking Organizational Skills Problem Solving Skills Service Orientation Strong Team Player Overview Tower Health is a regional integrated healthcare system that offers leading-edge, compassionate healthcare and wellness services to communities in Berks, Chester, Montgomery, and Philadelphia Counties. With more than 10,000 employees, Tower Health consists of Reading Hospital in West Reading; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children, a partnership of Tower Health and Drexel University in Philadelphia. For more information, please visit https://towerhealth.org/. Discover why our hospital is a great place to work—take a virtual tour of Reading Hospital here: https://youtu.be/hH6ItnuIIsc