Field Services Technician Professional Services San Francisco, California Apply Description Position at Zones LLC. Company Overview: As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification. Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today’s top brands. Position Overview: Desktop Support Services relate to managing and maintaining user endpoint devices including Customer’s desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must. Key Responsibilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Field Services Technician is primarily responsible for: + Provide recommendations to Customer in the review, inventory, and procurement of end-user systems. + Deploy end user systems (as needed) for hires or as part of normal system refreshes. + Provide on-going day-to-day management of Customer’s end-user systems and devices. + Protect Customer’s end-user systems via Customer-supplied anti-virus and anti-malware solutions. + Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EoL). + Deploy software packages to end-user systems as specified by Customer. + Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues. + Maintain and manage Customer’s network printers including toner replacement and regular printer maintenance. + Provide Project Management Services for projects relating to Workstation & Printer services. + Maintain an inventory of Customer’s workstation, peripheral and printer devices. + Adhere to Customer’s onboarding and offboarding processes. + Ensure availability of Customer’s workstations and printers per prescribed SLA’s. We are seeking candidates with the following experience and skills: + High School diploma or equivalent. Associate’s Degree preferred and at least 5 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems. + A+ certification + Familiarity with standard Windows O/S and Office suites. + Apple iOS knowledge + Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. + Ability to perform final configuration tasks on customer premise. + 5+ years’ experience with desktop/laptop hardware. + Excellent customer service and communication skills. + Valid driver’s license. + Ability to lift 50 lbs. + Must have reliable transportation. Qualified candidates can expect an hourly range of $38.00-$40.00 per hour. Note: Compensation is benchmarked on local California area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location. #LI-JL1 Zones nfrastructure offers a comprehensive Benefits package: While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. All qualified applicants Solicitations/Advertisements for Employees shall state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! Zones participates in E-Verify. E-Verify is a system that compares information from an employee’s Form I-9 to federal records to confirm their eligibility to work in the United States.