Job Title Field Support Software Engineer About our company: The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position: We’re looking for a Field Support Engineer to support the Raymond iWAREHOUSE®, Automation, and Operator Assist Engineering teams. This role will work a hybrid schedule from our headquarters in Greene, NY. In this role, you will: * Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate as expected. * Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE®, Automation, and Operator Assist solutions. * Serve as the primary subject matter expert (SME) in understanding and explaining software processes, features, and functionalities to produce accurate and reliable and clear documentation. * Provide technical feedback throughout the software release process, including coordinating with development teams, conducting pre-release testing, and ensuring successful software deployments. * Develop detailed and accurate release notes that document software changes, updates, bug fixed, and new featured, catering to both technical and non-technical audiences. * Efficiently distribute software and its corresponding documentation to the needed parties and answer any questions that may arise regarding. * Collaborate closely with engineering teams to identify, report, and prioritize software issues. Assist in devising and implementing solutions to address identified issues promptly. * Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging materials. * Understand the needs and background of different user groups and tailor both documentation and training accordingly. * Create comprehensive training materials, including user guides, and tutorials to empower diver user groups in effectively using our product lines. * Structure and organize documentation in a logical and user-friendly manner, ensuring that it is easy to navigate and search for information. * Review and edit technical content as the SME for clarity, accuracy, and consistency, ensuring that it meets industry standards and best practices. * Work individually to keep documentation up to date with software updates and new releases, revising content as necessary. About the hybrid schedule: * This is a hybrid role that will have a varying remote/in-office schedule based on engineering and customer needs. In office days will be at our headquarters in Greene, NY. About you: * Bachelor’s Degree in Computer Science or Engineering (Software, Network, or Computer). * Flexibility to travel up to 25% including internationally as needed. * Strong customer service skills. * Understanding of wireless networking and networking infrastructure. * Excellent presentation and communication skills, both written and verbal. * Proven ability to simplify complex concepts and make them accessible to diverse audiences. * Strong interpersonal skills and the ability to establish rapport with participants. * Proficient in Microsoft Office programs including Word, Excel, and PowerPoint. * Willingness to learn new products at a fast pace. * Works well in a team or individual environment. About the total compensation package: Salary - $72,000 - $96,600 per year. Compensation depends on the selected candidate’s education and experience. Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including: * Vacation available on day 1 * 10 paid holidays * Medical and Rx Plan options * Dental and Vision Plan options * Employee Assistance Program (EAP) * Flexible Spending Accounts (FSA) for medical and dependent care * Life Insurance and AD&D * Short-Term and Long-Term Disability * Accident, Critical Illness, and Indemnity Insurance * ID Theft Protection * Comprehensive 401(k) retirement plan with company match * Profit Sharing Plan based on annual profitability * Long-Term Care Insurance * Vacation, Sick, & Volunteer Time * Tuition Aid Program