Kforce is immediately adding a full-time Field Service Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Denver, CO. Responsibilities: * Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment * The Field Support Engineer addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols * Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems * Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms * Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences * Maintains departmental documentation on work orders, software, inventory, and other paperwork required * Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally * Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment * The Field Support Engineer completes process-oriented assignments, shares technical information, and supports department-level operational plans * Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision