Lead and manage team of Datacenter Technicians, responsible for the availability of Oracle’s Cloud Infrastructure in data centers for our Amsterdam region. 
The role involves significant communication at all levels internally and externally.Requires a 7x24-hours commitment to participate in the manager on duty oncall rotation program.

This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space. 
You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.   Responsibilities: Manage the day-to-day operations in Cloud Hardware Support of all 
data center sites under your area, in a 24/7 mission critical environment. Responsible for ensuring timely delivery of services/tasks  Effective upwards reporting of progress, KPIs, and incidents.  Primary point of contact for the Data Center Manager Grow your teams, provide progression, leadership, guidance, and training to allow them to excel. Driving a culture of continual improvement and learning throughout everything you do. Participate in Talent review process, performance management, and other topics pertaining to effective people management. Understand how to manage IC’s for the best outcome and self-sufficiency. Critical thinking, and always wondering how to scale things up. Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence. Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees. Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly. We believe you will need to have the following experience, but we also expect you to bring your own unique experiences to the position. Not everyone is the same, and we value individual critical thinking and wide perspectives that we may not have had before. The candidate  Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience with five or more years of technical or professional experience. Experience in data center infrastructure support in a mid-sized environment (200 - 1000+ server systems). Experience in rack and stack equipment including commissioning of new racks. Structured cabling skills on fibre & copper. Experience in Oracle Hardware installation and troubleshooting. Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems. Experience working in a “mission critical operations” environment. Strong adherence to processes and be a Process Champion. Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff. Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual. Highly service-oriented, reliable, responsible, self-motivated Good English (reading, writing, speaking)

 

 

Career Level - M2