**Overview** Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned). NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed. **Responsibilities** **CUSTOMER SERVICE** · Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships. **MAIL/PACKAGES/POUCHES** · Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations. · Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable). · Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames. · Log outgoing and incoming items as required and review for accuracy/completeness. · In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery. **SUPPLIES/COPYING/FAXING/ADMINISTRATION** · Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers). · Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc. · Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs. · May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings. · Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary. · Perform other administrative duties from inserting, copying and photocopying to faxing as needed. · Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site. **May possibly perform any of the following functions at the direction of the Site Manager:** · Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee. · Provide reception work such as answering telephones, taking messages and greeting visitors. · Move boxes, supplies or furniture; replace light bulbs. · May be requested to perform document scanning. · Prepare outgoing items for shipping. · Additional responsibilities that other employees at that site do not perform. May prepare reports in order to measure productivity and prepare billing charges. **Qualifications** + High school diploma or equivalent + 1-3 years’ experience working in a mailroom or professional office environment. + Capable of performing the basic job functions under general direction. + Basic knowledge of metering, weighting, logging and other shipping procedures. + Basic computer skills required. + Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction. + General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments. + Contacts may occasionally be outside own department. + Contacts involve the exchange of information or data requiring some explanation or interpretation. + Excellent customer service, professional attitude and appearance are a must + Ability to work overtime & meet deadlines + Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically. **PHYSICAL DEMANDS/ WORKING CONDITIONS** + Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing. + May lift and/or move up to 50lbs. + Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested + Good organizational skills **What We Offer:** Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-MA-BOSTON_ **Posted Date** _2 months ago_ _(9/25/2024 1:57 PM)_ **_Requisition ID_** _2024-18657_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $22.00/Hr._