Job Description: The purpose of this position is to serve as a vital link between AssistRx and the client’s Field Reimbursement Managers (FRMs) and the contracted specialty pharmacies.

About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.

Why Choose AssistRx:

Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

A Day in the Life as a Field Support/Specialty Pharmacy Liaison:

This role involves ensuring efficient coordination, communication, and collaboration to enhance patient access to therapies. The ideal candidate will possess a deep understanding of reimbursement processes, specialty pharmacy operations, and the healthcare landscape. This candidate will also be an adaptable and flexible individual who can easily pivot and adjust to changing circumstances.

Develop and maintain strong relationships with key stakeholders, including specialty pharmacies, and Field Reimbursement Managers. Single point of contact for FRMs and manages all questions received from the FRM Team with the ability to provide updates or problem solve. Work with FRM TEAM to identify trends. Will maintain weekly meetings with FRM agents and provide updates with most up to date information. Asks probing questions of the Specialty Pharmacy to appropriately identify delays in identifying coverage and completing shipments for enrolled patients. Manage questions and inquiries from the Specialty Pharmacy’s Relays status updates and challenges to Program Specialist as appropriate Records the call details in patient data system. Performs other related duties as assigned by management. Provide support as needed in managing cases escalated through program leadership. Fills in where needed to support program workflow. Will maintain weekly meetings with SP contact and provide daily spreadsheet with most up to date information. Monitor and analyze reimbursement trends to provide actionable insights and recommendations to Leadership teams. Assist in resolving complex reimbursement issues by working closely with Specialty Pharmacies, and Program Specialist. Prepare and deliver regular reports and updates on cases, trends, and outcomes to management.