Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Field Support Technician, you will be a part of our Dubai, United Arab Emirates team and report to the Business Manager, Lifecycle Services.

Your Responsibilities - you will do

Assess and document customer automation installed base and network infrastructureOn-Site support and troubleshooting of product-level issues on Rockwell Automation technologies (PLCs, HMI, VFDs & other motor control components)Perform preventative maintenance activities on automation assetsSupport customers to maintain control system health (firmware updates, OS patching, program backups, etc.)Support Engineers with small project execution involving PLC and HMI migrations/conversionsConfigure Control Systems (PLC/VFD/Motion/Software) per customer requirements & commissioning customer site.Review, redlining & approval of drawings developed in partnership with Global Engineering & Business Services

The Essentials - You Will Have

Educational Background: Degree in Engineering or a related technical field.Nationality: Emirati - is a must (government requirement)Skills: Problem-solving mindsetExperience: Fresh graduates or undergraduates are encouraged to apply; comprehensive training will be provided.

What we offer

Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.