Field Support Technicians are responsible for performing day-to-day tasks related to IT technical support, including, but not limited to the deployment, installation, troubleshooting, and repair of IT-related computer systems, hardware, and peripherals throughout the organization. Field Support Technicians also act as a point-of-escalation for Help Desk and work in conjunction with the Systems Engineers that are part of the Field Support & End User Computing team. This is considered an entry-level position within the Field Support team with the opportunity to gain experience, develop, and advance within the vertical.

 

Provides support, both on-site and remotely, to deploy, install, monitor, and troubleshoot all Provident applications and systems under the Field Support and End User Computing team’s responsibility.             Interacts with other internal teams to troubleshoot and resolve complex problems.       Assists with end-to-end hardware and software asset management, including imaging, deployment, reclamation, decommission, and disposal.          Provides coverage of core hours as part of a team.         Completes other duties and tasks as assigned by Field Support Team Lead and/or the Field Support & End User Computing Manager.       

 

SUPERVISORY RESPONSIBILITIES: 

Does not require managing staff.

 

EDUCATION: 

•    High School Diploma/GED required
•    Associate’s degree in IT/Information Systems preferred, but not mandatory

 

WORK EXPERIENCE: 

•    At least 2 years IT-related work experience

 

LICENSES AND/OR CERTIFICATES: 

•    IT-related licenses and certifications are not required, but beneficial

 

WORKING CONDITIONS: 

•    Travel required for on-site visits
•    Lifting from 5 to 60 lbs (PCs, servers, printers, and other IT-equipment)
•    Bending or overhead lifting (installation of hardware, troubleshooting equipment)

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.

 

HAZARDS:
The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally may be exposed to those conditions present in public forums and meeting places.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.