Field Tech II Posted Date 15 hours ago(4/17/2024 1:24 PM) Posting Location Birmingham, AL Req # R0034273 Category Technical Support Why Compucom? (Overview)

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.  To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!  We’re looking for a Field Technician to join our team.

 

As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.

What We Need & What You'll Do (Responsibilities) Exceptional Customer Service and relationship building competenceTravel within a radius of up to 125+ miles daily in a specific routeUnderstand AC/DC and backup power conceptsFamiliar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)Manage triage, troubleshooting and resolution to client scope on IT equipmentOccasionally works at heights of 20’ to 25’, lift equipment training providedDocument efforts, issues and resolutions, close cases/tickets dailyExperience desired in copper and fiber cabling and various terminating connectorsInsight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment Who You Are (Qualifications) Minimum 1 to 2+ years of IT technical support experienceHands on Break-Fix experience CompTIA A+ certification (preferred)Able to lift 50 lbs.Net+ CompTIA certification preferredDriver's License (Required) 

 

Our benefits include:

 

Health Insurance (Medical, Dental, Vision)

Basic Life/AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k) 

FSA/HSA Pre-Tax Benefits

Discounts

Life/Disability Plans

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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Fair Chance Ordinance 

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

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