Req ID: 304035
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Manager to join our team in Country wide, București (RO-B), Romania (RO).
Overview
Leads the coordination of field technical activities including installation, implementation, repair, preventative maintenance, and engineering change upgrades. Ensures records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with solution management and sales specialists in resolving solution problems. Ensures product problems are brought to the attention of the design department.
Tasks
Provides direct supervision to a large team of operational, service or administrative team members. Performs work guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance. Manages a larger field service team and/or a supplier relationship. Regularly coaches and mentors team members. Regularly reviews the work and performance of team members. Supports leadership team in business process improvements. Ensures team achieves specific performance metrics.
Key Skills
strong management / project management experience, ideally 5+ years advanced communication and persuasion skills for working with partners English proficiency IT field service deep understanding
Preferred Skills
experience in remote and multicultural management hardline manager experience for a small team experience with ServiceNow ticketing tool availability to travel abroad 1-2 times per year
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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