**Job ID Number** R3520 **Employment Type** Full time **Worksite Flexibility** Hybrid **Job Summary** The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. **Job Description** We are seeking a highly skilled and experienced **Field Technician** to join our IT team. This position will be **full-time, hybrid, and is a contract position** for 6 months with possibility to extend. Job City: Little Rock Job State: Arkansas Job ZIP Code: 72205 **What You'll Do** + Provide the client end users with, desktop, laptop, tablet, and peripheral device support + Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems + Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc. + Provide expert level escalation and technical leadership + Support and maintain all customers software and systems, including servers, workstations and software + Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government) + User, group, and computer creation and management within a Microsoft Active Directory environment + Performs systems maintenance activities through error reports, user modification requests and system problems + Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets) + Learn and Support MAC Laptops/PCs (on a limited basis) + Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems + Coordinates and links computer systems to increase compatibility and to share information + Consults with management to ensure agreement on system principles + Determines computer software or hardware needed to set up or alter system Travel Requirements + Day travel only, contractors will be required to use their own vehicle and gas for travel to agency offices for scheduled and approved work + The mileage will vary but an average of 2 days per week as required by client demand + The furthest agency offices are 150-190 miles away, but many are less than 50 miles Mileage Reimbursement + Engaged contractors will be required to use their own vehicle and gas for travel to agency offices for scheduled work + Contractors will be reimbursed for work mileage at .52 per mile for scheduled and approved work travel **What You'll Need** + Valid Driver’s License + Current Vehicle Insurance Certificates + Field Technician Support + Desktop & laptop support + Handheld devise and Networking support + Software support and Peripheral support + Telephone support and CAT5 installation Desired: + CompTIA Certification **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.