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Beacon Hill is seeking a charasmatic Field Technician to join our client's team! We are searching for candidates with mechanical and technical aptitude to troubleshoot and resolve problems, strong customer service and communication skills, and previous experience in the field providing installations and maintenance while travelling.

This role plays a crucial role in delivering exceptional service to our customers by handling the installation, maintenance, and troubleshooting at customer sites. This position requires a hands-on, customer-focused approach, with a strong emphasis on quality and efficiency. In addition to performing on-site technical tasks, the technician will work closely with the customer service team to ensure seamless communication and prompt resolution of any customer issues. The ideal candidate will possess a blend of technical expertise, problem-solving abilities, and a dedication to delivering a superior customer experience

Responsibilities:

Field Service & Support: Provide exceptional service and customer support during field visits or dispatches, ensuring timely and efficient solutions.Workflow Coordination: Ensure work is aligned with the scheduled tasks to maintain smooth and timely operations.On-Site Tasks: Oversee all aspects of on-site installations, repairs, maintenance, and testing of equipment, ensuring proper functionality and compliance.Troubleshooting & Problem Solving: Diagnose errors or technical issues and implement the most appropriate solutions to ensure optimal performance.Reporting & Documentation: Generate clear, detailed, and timely service reports that document work performed, technical issues, and resolutions.Process Improvement: Document, develop, and enhance established processes and procedures to improve service efficiency and quality.Safe Vehicle Operation: Safely operate company vehicles and utilize field automation systems to optimize workflow and service delivery.Protocol Compliance: Follow all company protocols and field procedures to ensure consistency, safety, and high-quality service.Team Collaboration: Cooperate with technical teams and share information across the organization to improve service delivery and technical support.Relationship Building: Foster positive relationships with customers, vendors, and partners, ensuring productive and successful interactions.Service Feedback: Provide constructive feedback to both internal and external customers to improve service delivery, installations, and overall experience. T-1403327-BMK_1741017590 To Apply for this Job Click Here