Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.\nJob Description: Field Technician III (Gunter Annex)\n
Location: Gunter Annex, Maxwell AFB, AL
Clearance Requirement: Secret Clearance
Certification Requirement: DoD 8140 Compliance
Experience Level: Mid-Level (3-5 years of experience)\n
Overview: The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. The role involves installation, troubleshooting, and repair of hardware and software, supporting daily operational requirements, and providing end-user support for mission-critical systems. This position requires the ability to work independently and in a team environment to ensure smooth operational functionality of IT systems.\n
Key Responsibilities:\n\nInstall, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.\nPerform routine diagnostics and preventive maintenance on IT infrastructure.\nTroubleshoot and resolve issues with hardware, software, and network systems.\nProvide technical support to users and respond to service requests via ticketing systems (such as ServiceNow).\nCoordinate with vendors for repair services and replacement of faulty equipment.\nDocument and update technical procedures and user manuals.\nEnsure all systems are compliant with DoD cybersecurity and configuration standards.\nPerform system backups and restore operations as needed.\nAssist with system upgrades and recommend improvements for operational efficiency.\nSupport Virtual Private Network (VPN), wireless network configurations, and other specialized systems.\nConduct site surveys and assessments for IT equipment installations.\n\n
Required Qualifications:\n\nSecurity Clearance: Active Secret Clearance.\nDoD 8140 Certification: Required (e.g., CompTIA Security+).\nMinimum of 3 years of experience in a field technician or IT support role.\nProficiency in troubleshooting hardware\/software\/networking issues.\nStrong understanding of IT infrastructure, networking, and system configurations.\nFamiliarity with ticketing systems like ServiceNow.\n\n
Preferred Qualifications:\n\nExperience with virtual desktop environments (VDI) and remote access configurations.\nKnowledge of military IT systems and protocols.\nCompTIA Network+ or other relevant certifications.\nStrong written and verbal communication skills.\n\n
Equal Opportunity Employer:
Oneida Technical Solutions, LLC is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.\n
Please be aware - all roles require a 5-panel Hair Follicle Drug test