Richardson, TX, 75081, USA
1 day ago
Field Technician Level 2
Description Notes from Qualifying call: - 75% travel - Work can be daytime or overnights - Need to have a valid drivers license and your own vehicle (mileage reimbursed at federal rate 70 cents/mile) - Hotel stays will be covered in advance - 2.5 hour radius covered from Dallas - 5 years of experience minimum needed Need to have: - A+ - Retail/POS experience - Rack and stack - Windows and office suite - iOS support - structured cabling (CAT5, CAT6) - desktop - network troubleshooting - punch down and access points - VoIP Nice to have: - Digital signage - Fiber optic - Lift experience (cert for lifts) As a Field Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment, to include CAT5/6 and Fiber Optics experience. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must. Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Field Services Technician is primarily responsible for: • Install, configure and support new hardware and software infrastructure. • Ensure that hardware and software systems are maintained. • Provide technical support to users with very different levels of IT knowledge and competence. • Create work instructions and installation documentation. • Act as the liaison between the Zones team and the customer • Travel to customer locations and possess a flexible work schedule, this will require overnight stays. • Will be responsible for own vehicle with mileage reimbursement. • Provide own cell phone (monthly company reimbursement) • Other duties as assigned. Skills Hardware, Troubleshooting, Cat5, Cat6 Top Skills Details Hardware,Troubleshooting,Cat5,Cat6 Additional Skills & Qualifications • High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems. • A+ certification • Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays) • Retail and Point of Sale experience • Server and Network rack and stack and connectivity • Familiarity with standard Windows O/S and Office suites. • Apple iOS knowledge • Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. • Ability to perform final configuration tasks on customer premise. • 5+ years’ experience with desktop/laptop hardware. • 5+ years’ experience with structure cabling. • Extensive knowledge of Fiber Optic Cabling and Testing • CAT5\ CAT6 cabling experience • Punch down and Patching experience • Access Point experience • VOIP experience • Monitors maintenance • Camera maintenance • Digital Signage experience desired • Excellent customer service and communication skills. • Lift experience (Cert is a bonus to have) • Valid driver’s license. • Ability to lift 50 lbs. Experience Level Expert Level Pay and Benefits The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richardson,TX. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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