The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

As a Final Documents Specialist, you’ll be responsible for auditing, processing, and shipping trailing documents post-closing. You’ll communicate with internal and external business partners and ensure documents are delivered to custodians and buyers timely to meet our investor delivery requirements. You’ll assist with the movement and reconciliation of physical documents and serve as a mentor to new team members.

About the Role

Audit imaged and physical trailing documents for accuracyPrint applicable documents and ship physical documents to the correct business partners in a timely mannerDocument shipping manifests and tracking information and save according to team standardsEffectively communicate with business partners when shipments are sent outReview specialized documents and process them accordinglyUnderstand compliance requirements based on investor to guide pipeline prioritizationFacilitate the movement of physical document pickups and deliveries and reconcile delivery and processing counts for accuracy Order supplies as needed and coordinate with the appropriate teams on shipments to and from our offsite locationAssist with team inboxes ensuring timely responses and processing of documentsAssist with the tracking, distribution, and processing of incoming mail for the team while communicating any roadblocks as neededMentor new team members to provide best practices and efficiency strategiesIdentify patterns and trends within the pipelines and provide feedback to leadership on issues and opportunities for improvementAssist when other teams need to observe and learn our processes

About You

Minimum Qualifications

High school diploma or equivalentStrong level of attention to detailStrong critical thinking and problem-solving skillsAbility to identify opportunities in team processesMentor to peersAbility to lift and carry 50 pounds

Preferred Qualifications

6 months of experience working with mortgage process related documentsProficiency with internal technology platforms

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.