About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Four Seasons Resort Costa Rica is looking for an Accounts Receivable Clerk will assist the Credit Manager maintaining proper credit procedures throughout the hotel in accordance with both local and Four Seasons Hotels Limited policies and procedures.

Responsibilities

Answer guest and credit card inquiries concerning accounts including the documentation and preparation of adjustments if necessary on a timely basis. Prepare and maintain complete, accurate and organized records for all outstanding accounts as directed by the Credit Manager. Ensure all Travel Agent payments are properly reviewed/verified, Review group and catering contracts, establish understanding of billing arrangements and follow up on deposits and prepayments. Assist the Income Auditor, if necessary, in reconciling the City Ledger totals. Assist the Manager in the performance of his/her other duties as requested including the following: Obtaining credit references, Collection of outstanding accounts, Attending pre & post conference meetings with meeting planners, Attend and record minutes at credit meetings, Perform any additional duties as assigned by the Director of Finance, Assistant Director of Finance or Credit Manager, File documents and reports. Collect payments to City Ledger Accounts daily. Identify any discrepancies in billing payments and other potential problems and bring to Assistant Director of Finance’s attention Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally. Ensure prompt and accurate billing for all accounts and timely collection follow-up. Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts. Develop and maintain relationships with regular clients to foster communication and assist in collection. Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies. Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved Review with Director of Finance or Assistant Director of Finance all accounts that are over 30 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with established corporate guidelines. Write off or adjust uncollectible accounts after approval by the Director of Finance or Assistant Director of Finance and the General Manager according to established corporate guidelines.Credit card reconciliations

Requirements:

High School/College education or equivalent experience Minimum 1+ year experience in similar positionExcellent written and verbal communicationEnglish and Spanish LanguageApply an ethical approach to the outcome of situations Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives Strong interpersonal and relationship-building skills to work with peers, superiors and clients