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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the role and the team:
The Finance Analyst – Global Customer experience is responsible for ensuring that business decisions are appropriately based on accurate and reliable metrics and financial information. You will drive cost awareness and efficiency of the Global Customer Experience ("GCX") teams, whose mission is to help eBay’s customers and tackle their problems in the quickest, simplest, easiest, and most efficient way possible…while making them feel phenomenal about eBay along the way.
What you will accomplish:
Finance Analyst for Global Customer Experience, includes monthly forecasting, annual budgeting, and ad-hoc project support
Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and the hiring plans for all the Global functions
Drive analysis of cost trends and articulate related cause and effect to managers
Partnering with Capacity Planning, Partner Management, and leadership to align monthly and quarterly spend
Be an active business partner who helps guide decisions and resource allocations by providing a deep understanding of return on investments on business decisions: ability to draw out insights and challenge based on trends and variance analysis
Continuously see opportunities to automate and streamline processes to increase efficiency and accuracy in the operational planning processes
Provide insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
Build presentation content for Monthly Business Review of key metrics and expense drivers
Assist in the development of Business Strategy and maintain a high level of communication with eBay Leadership, including facilitating meetings and presenting analyses
Organise, interrogate large quantities of data, and draw out valuable insights by using Excel, SQL, and Tableau
What you will bring:
Professional qualification (ACCA, CIMA or ACA) preferred
Bachelor’s degree or equivalent
Passionate about business and eCommerce
Finance experience with exposure to various areas (business analysis, accounting, FP&A, audit etc.) and functions (esp. operations)
Strong MS Excel command
Ability to present and drive decision-making at all levels of the organisation
Strong interpersonal skills and proven ability to partner effectively with all functions and levels within the organisation
Excellent written and verbal communication skills
Ability to multi-task and deliver on tight timelines
Ability to perform in a matrix organisation with a high degree of complexity and ambiguity
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