Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Finance and Accounting – Senior Manager – English – Hybrid Cluj
We are looking for someone with extensive knowledge and understanding of the entire Finance and Accounting process with expertise in managing a team of I2C and S2P analysts. We need someone with strong operational knowledge a proven track record of running high performing teams.
Responsibilities
• Need experience in leading large teams in the FA environment. Be able to deliver optimum customer satisfaction and ensure that the teams remain engaged and motivated to grow their career with the organization.
• Monitors service delivery and ensures excellence in service levels. Ensures deadlines and targets are met. Promotes goodwill and a positive image of the Company.
• Provides leadership to assigned personnel through effective objective setting, delegation, motivation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement. Assigns, schedules, and coordinates personnel. Directs daily operations. Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed. Should be able to coach, mentor and help all his/her direct reports to be motivated and engaged to grow their career with Genpact. Assists in interviewing and assigning new personnel as necessary.
• Performance metrics will include call center operations that are effective and professionally conducted. Representatives are trained, and customer service standards are at the highest level. All related records and reports are complete and current. Professional relations exist with customers, vendors, and other external business contacts.
• Good knowledge about next generation AI Tool e.g. Open AI/Gen AI
• Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
• Problem Solving: Should be tactical and be able to solve day to day operations issues and should be able to understand Service Delivery metrics
• Time Management: Should be able to manage his/her own time well and coach front line managers and agents’ staff to do the same.
• Out of box thinking: Use initiative and demonstrate creativity in solving problems for Genpact customers
Qualifications we seek in you
Minimum Qualifications
• Any Graduate/Postgraduate
• Minimum experience in Finance and Accounting operations
• Should understand Operations KPIs
• Should have comprehensive knowledge customer onboarding process
• Ability to initiate execute performance improvement plans
• End to end feedback management for process improvement
• Should have successfully completed performance improvement projects
• Ability to establish credibility and rapport with all key stakeholders, internal and client
• He/she should thrive in a fast-paced and ambiguous environment.
• Should have done volume forecast capacity planning
• Ability to handle pressure
• Strong written and verbal communication skills
• Should have good presentation skills
Preferred Qualifications
• Relevant experience as an operations Senior Manager with experience in FA environment
• Has experience on the Internet-based process
• Prior experience in similar industry
What can we offer?
• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)."
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such frauds include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.