Key Responsibilities:

1. Claims Management

Oversee the management and resolution of customer claims related to damaged goods, delays, or other service issues. Collaborate with internal teams (operations, customer account management, etc.) to ensure all claims are processed in accordance with company policies and legal requirements. Maintain accurate records of all claims and ensure proper reporting to senior management. Ensure all claims are correctly reflected in the vendor payment process if relevant.

2. Vendor Payment Management:

Manage the payment process, ensuring timely and accurate payments to vendors, suppliers, and contractors. Reconcile accounts payable ledgers, ensuring proper documentation and approvals are in place. Monitor payment schedules and ensure adherence to payment terms and conditions. Lead the development and execution of the company's tax strategy, ensuring compliance with Philippine tax laws and regulations.

3. Risk and Compliance:

Ensure compliance with relevant laws and regulations related to claims and payments. Identify and mitigate potential financial risks related to claims or payment delays. Work closely with the legal department to manage any disputes or litigation arising from claims or payment issues.

4. Reporting and Analysis:

Prepare regular reports on claims and payment performance, including trends, root causes, and resolution times. Analyze data to identify opportunities for process improvements and cost savings.

5. Team Leadership:

Lead and develop the claims, vendor payments and tax team (in total 15-20 headcounts), providing guidance, training, and performance feedback. Foster a collaborative and proactive working environment to ensure high levels of accuracy and efficiency.