Goodreads is growing and we’re looking for imaginative and collaborative teammates to help us write our next chapter — and have fun in the process. We are looking for a motivated Finance Operations Analyst to support our growing billing operations process. Individuals in this role will ensure that excellent customer service is provided to all internal and external customers, develop and improve more effective internal systems, work within established financial and technical systems used by the company, and ensure that timeliness, accuracy and attention to detail are exceptional in all aspects of day-to-day functions.

Key job responsibilities
• Prepare billable amounts across with a high attention to detail, minimal mistakes and in a timely manner
• Prepare More4apps template for invoicing across Deals, Ads and Giveaways through the invoicing process; ensuring all invoices are sent out on time
• Monitor AR shared mailbox and answer customer inquiries on billing and invoicing questions, on daily basis, including
o Filling out customer vendor form
o Updating customer contact information
o Responding to customer disputes and initiating credit and rebills as necessary
o Sending invoice copies
o Revising invoices as necessary
• Maintain all customer billing information, record keeping and revising invoices
• Weekly reviews aging balance with Accounts Receivable team to ensure they are following up with appropriate stakeholders
• Deep diving all invoices that are 90+ days aged
• Work with Unapplied payments team to make sure payments are applied correctly to invoicing
• Identify opportunities for streamling the FinOps processes, implement and manage process improvements projects
• Maintain weekly reports on aging balance, follow ups, credit and rebills, and billing error rates
• Create and maintain reports for Sales pipelines, Revenue, Market Trends for the Revenue Team
• Perform ad-hoc financial and Sales/Revenue analysis as needed