Description Join the Global Accounts Receivable team as a Senior Finance Operations Analyst! The role focuses on Unapplied Cash Billing and Cash Applications that will support the operations in Spain. You will be responsible for accounts receivables, customer queries, and dispute resolutions. With expert-level knowledge of the O2C process, you will conduct day-to-day operations while maintaining Service Level Agreements. You will also have the opportunity to work on cross-functional projects and process improvements. Get a chance to work with a collaborative team and gain valuable experience in finance operations! The ideal candidate will be able to learn extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. The candidate is expected to have familiarity in the Order to Cash process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects. Key job responsibilities - Ensure that the closure of payments accurately captured. - Respond to customer queries through calls and emails. - Identify the root cause of user account issues and identify areas of improvement. - Work across different teams to drive process improvements and resolve escalations and discrepancies on customer accounts. - Provide growth ideas for process standardization and automation through JDI/Kaizen projects - Perform Quality Control and conduct refresher trainings with the team on best practices. - Perform complex reconciliations on customer payments. - Highlight and address issues with the technical teams related to the discrepancies with the system. - Present the successful data/results of customer accounts to the business leaders in Finance, Accounting, Operations and Business Development - Perform other projects and duties as required A day in the life Working Conditions: - Report to office daily, Monday to Friday. This is fully ONSITE role. Office is in Three Ecom Building, MOA Complex, Pasay City - The team supports the Spain region. Work hours will be based on the region supported and business strategy (midshift/shifting schedule) - Work during PH Holidays is required depending on Business needs. - Overtime may be required on critical and peak periods. Basic Qualifications - Must be fluent in Spanish - Preferably with a Bachelor Degree but High School equivalents are accepted. - Prior experience in a similar BPO setting or in a Finance & Accounting role. - Knowledge on Outlook, Word and Excel or similar desktop applications. - Good Communications skills – Written & Verbal (both English and Spanish) - Can work under pressure/ with deadlines. - With continuous improvement mindset Preferred Qualifications - Preferably with a Bachelor's Degree/Accounting as Major Subject. - Preferably has working knowledge on Oracle Financials or other Finance ERP tools. - Preferably with background in Cash Application process, Collections or Billing Process. - Good Communications skills – Written & Verbal - Proficient in Outlook, Microsoft Excel and Word or similar desktop application. - Flexible to work in shifts . - Exemplifies traits of being a team player. - Has good interpersonal skills, hardworking, flexible, responsive and detail oriented. - Can work under pressure/ with deadlines. - Advanced knowledge of Excel – including working with pivot & formulas - Strong reconciliation skills.