Primary DetailsTime Type: Full time

Worker Type: Employee

The Team Leader - Global Finance and Treasury Systems role will provide leadership, direction and coordination of operational activities within the team in accordance with established policies and procedures, including driving change and optimizing service delivery for Global Finance and Treasury System. The role is expected to oversee various teams supporting North America, Europe and Auspac and will require knowledge to both finance/treasury process and systems.The role will provide competencies in Oracle General Ledger System, strong knowledge in SQL queries, Advanced Excel, ServiceNow administration, and other Financial/ERP Applications/ relevant systems as required. May also lead and be consulted on various system changes and enhancements, provide opinions on system impacts and may support system issues resolution.

Primary Responsibilities

• Process and Service Management
•• Manage the day-to-day delivery of the team's services in order to meet the specific and changing needs of the Divisions and Group
•• Provide valuable contribution for the resolution of issues and monitor required actions
•• Manage capacity and resource allocation for processes and services to ensure SLA’s are met in terms of timeliness and quality, which includes monitoring and reporting of SLA’s and KPI’s on a regular basis
•• Review or perform as needed highly complex and critical tasks
•• Maintain product, system and process knowledge by ensuring process documentations are updated
•• Support the documentation of process change requirements
•• Ensure compliance with QBE policies, procedures and relevant legislations
•• Contribute in the creation, update and execution of Business Continuity Plan
•Stakeholder Management
•• Establish and maintain a good working relationship with stakeholders to maximize opportunities, minimize expenses and achieve operational and service targets
•• Provide timely, relevant and regular update to stakeholders on the status of deliverables and issues as they arise
•Process Improvement
•• Lead, assist or provide recommendations on business improvement plans and strategies
•• Responsible for driving process optimization and delivering efficiency targets
•• Responsible for identifying and implementing process changes
•People Management
•• Provide visible management and support by delivering effective and timely communication to the team
•• Motivate, develop and provide technical expertise to meet the required standards of performance and service delivery
•• Support personal and professional development of team by evaluating their performance against agreed objectives with appropriate developmental plan
•• Uphold a strong culture of accountability and high performance whilst maintaining employee motivation and a positive working environment
•• Responsible for hiring open positions within the team
•• Manage the team’s capacity and build a robust succession plan

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Preferred Competencies/Skills

• High proficiency in MS tools
•Strong skills in spreadsheets, data analysis, and reconciliation procedures
•Strong people management skills
•Strong interpersonal skills to enable effective communication at all levels within the organization
•Strong attention to detail, analytical and complex problem-solving and decision-making capability
•High level of initiative and results orientation
•Agile and with strong process excellence and change management skills
•Able to perform with minimal supervision from Manager

Preferred Education

• Bachelor's Degree or equivalent combination of education and work experience

Preferred Education Specifics

• Accounting, Finance and Banking

Preferred Experience

• People management experience
•Preference for related background in Financial Systems Management
•Experience working on a global team, preferably in a Shared Service background

Preferred Knowledge

• Strong knowledge in Oracle, SQL, Advanced Excel, ServiceNow, and other Financial/ERP Applications/ relevant systems is required
•Advanced skills and experience in technical troubleshooting for data feeds from system to system
•Thorough understanding of the accounting cycle
•Substantial Shared Services technical knowledge and skills
•Comprehensive knowledge of Performance Metrics Utilization
•Strong Financial Systems Management skills
•Broad customer service experience in a shared services environment


QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices


US Only - Travel Frequency

• NA

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Manager

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.