We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

The opportunity

The Finance Technical Lead position is accountable for leading the ARC Management Reporting Team focusing on the management reporting, financial planning and analysis processes, evaluating organizational needs, and determining the development of technical solutions within the team, with primary focus on the Insurance business of Manulife.

Working with Regional Office and Asia Business Unit level, the role is expected to supplement to achieve the business objective of improved organizational efficiency by applying their expert knowledge to resolve challenges.

Management Reporting

Perform first level of review of management and regulatory reports to facilitate better business decisions by management team.  This requires working with regional functional teams and local teams to ensure accuracy of the key performance indicators for each Asia Business UnitResponsible in the preparation, analysis, and providing commentaries on the monthly, quarterly, & annual management reports with high-quality of information on a timely manner to key decision makers.Facilitates smooth monthly management report (MMR) production, promotes strong partnership with Anaplan and PowerBI COE teams and be able to independently investigate and address any queries from stakeholders to ensure timely and accurate service delivery.Provide support to Regional Financial Planning & Analysis activities including monthly forecast consolidation and analysis, annual plan exercise and monthly management report preparation for Asia senior management.Work with manager to identify the reporting trend and patterns, highlight areas that needs management attention to align with and achieve the Regional Office and Asia Division strategic goals.Participate in projects as assigned or other ad hoc activities.

Operational Support

Applying expertise to the teams’ day to day operations promoting efficiency and team effectivenessEffective capacity management support by recommending and assigning tasks between team members and manage the task monitoring system of monthly / quarterly/ annual reporting processes.Ensure the delivery of excellent customer service by proactively promoting client centricity.Act as the project coordinator who will oversee the planning, implementation and tracking of any short-term or streamlining and automation projects.Initiative in resolving critical issues raised during operations and proactively manage and monitor control efficacy to ensure potential risk is minimized.Support ad-hoc analysis to identify root cause of production problems and develop timely solutions.Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner.Independently proposes and taking the lead to work on process improvements and/or operational analyses for management consideration.

Process Migration and Operational Excellence & Efficiency

Continued support in looking for opportunities to transition new work and ensuring that knowledge transfers, parallel runs and process documentation meets the MBPS standards.Partnering with leader in identifying opportunities for process efficiencies through process reviews and automation.Efficiently coordinate and partner with developers and project teams to effectively deliver on process automations and initiatives.Able to train new and/or junior team members, partnering with manager to set up proper back up support system and regular trainings to ensure that technical knowledge and expertise is retained and passed on the team.

Leadership/Management

To take the lead in the absence of manager to oversee regular business reviews and produce dashboard and metric reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.Assist the manager that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times.

Special Projects

Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills with an innovative mindset. The role will be responsible to partner with manager for ad-hoc projects as required by senior management pertaining to the introduction of new services, products and processes designed.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

5+ years of progressive financial reporting and management experience; Life insurance industry experience is preferred.University degree in accounting, finance, or business management and or recognized accounting designation (CPA or the like) is a plus.Experience working with senior management teams (Strong stakeholder management requiring persuasion / influencing skills); relationship building and negotiation skills.Excellent analytical, problem-solving, and strong stakeholder management capabilitiesStrong finance skills with a solid understanding of the business environmentAdvanced Excel skills and experience with database applicationsProfessional attitude and client service orientation; collaborative and results-orientedSelf-starter, detail-oriented, willingness to take ownership and accountability.Able to cope in a fast paced and dynamic work environment, with the mindset of continuous improvement and aiming for excellence.Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments.

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.