As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Job Description    

Position is for a Fusion Financials Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

We expect candidate to have:

1. Strong Financials business processes knowledge and concepts.

2. Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA.

3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.

4. Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.

5. The candidate should have exposure to developing, personalization, extensions in Fusion SaaS.

6. Experience in designing, developing, documenting of OIC, BI reports.

7. Strong problem-solving skills.

8. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

9. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

Career Level - IC4