The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This position is responsible for program management in assigned areas of responsibilities (i.e. Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.) The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing and processing professional judgment appeals, and leading/participating in outreach events. This position requires occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.