Financial Aid Assistant
Tarrant County College District
Posting Details
Service Excellence Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) Supports the mission, values, and goals and principles of the College
SupervisionWorks under the general supervision of the Director of Financial Aid
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications High School diploma or General Equivalency Diploma (GED) One (1) year of experience in supporting and serving customers Preferred Qualifications At least one (1) year’s working experience providing customer service in an office environment At least one (1) year’s working experience in a college or university setting Knowledge, Skills and Abilities Knowledge of higher education and college financial aid programs Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication Skilled using computer applications and enterprise systems, including the Microsoft Office suite Ability to work effectively in a collaborative environment Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations Physical Demands and Work Environment Physical DemandsThe physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Special Instructions Summary This is a part-time position, with a maximum of 19.5 hrs. per week. Flexibility is required as part-time work schedules may vary based on individual campus/departmental needs including evenings and weekends.
This is a closing position, hours include 5:00 pm – 7:00pm on Monday – Thursday. Posted 09/17/2024 Posting Contact Summary
Please view posting details below. To apply to this posting, please click the link above.
Position Information Job Title Financial Aid Assistant Posting Number P003673 Position Type Part-Time Position Status Part Time Grant Funded No Grant Funding Source N/A Category Clerical Class Code 35 Starting Pay $16.55 Department DT Financial Aid Job Summary Reporting to the Director of Financial Aid, the Financial Aid Assistant is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for financial aid and understanding how to receive financial aid. Primary Duties and Responsibilities Essential Performance Requirements* Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers tel,ephone and performs similar duties Computes amounts and checks totals on various financial aid reconciliation reports Inputs and retrieves financial aid information in Colleague system in connection with the responsibilities of serving financial aid studentsService Excellence Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) Supports the mission, values, and goals and principles of the College
SupervisionWorks under the general supervision of the Director of Financial Aid
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications High School diploma or General Equivalency Diploma (GED) One (1) year of experience in supporting and serving customers Preferred Qualifications At least one (1) year’s working experience providing customer service in an office environment At least one (1) year’s working experience in a college or university setting Knowledge, Skills and Abilities Knowledge of higher education and college financial aid programs Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication Skilled using computer applications and enterprise systems, including the Microsoft Office suite Ability to work effectively in a collaborative environment Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations Physical Demands and Work Environment Physical DemandsThe physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Special Instructions Summary This is a part-time position, with a maximum of 19.5 hrs. per week. Flexibility is required as part-time work schedules may vary based on individual campus/departmental needs including evenings and weekends.
This is a closing position, hours include 5:00 pm – 7:00pm on Monday – Thursday. Posted 09/17/2024 Posting Contact Summary
Should you have questions specific to this position please contact the following individual
Contact Troy Tolly * troy.tolly@tccd.edu Applicant Documents Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter Unofficial Transcripts Certification / License Military/Foster Care Preference Documentation Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
* Please select the highest level of education you have completed. High School Diploma / GED 60 or more College Credit Hours Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree None of the above * Please list any certification or licensure you have that is directly related to this position.(Open Ended Question)
* How many years of experience do you have supporting and serving customers? Less than 1 year of experience 1 year of experience 2 years of experience 3 years of experience 4 years of experience 5 or more years of experience * Please describe your experience (responses are used to determine eligibility).(Open Ended Question)
* How many years of experience do you have working in customer service in an office setting? None Less than 1 year of experience 1 years of experience 2 years of experience 3 years of experience 4 years of experience 5 or more years of experience * How many years of experience do you have working in a college or university setting? Less than one year of experience 1 year of experience 2 years of experience 3 years of experience 4 years of experience 5 or more years of experience * How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)? Advanced Intermediate Beginner None * How would you rate your experience with web-based software? Advanced Intermediate Beginner None * How long have you been in your current role with TCC? Less than 6 months More than 6 months I am not a current TCC employee I am a current TCC student employee
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