Financial Aid Manager **POSITION DETAILS** The Financial Aid Manager will report to the Director of Financial Aid. In addition to the CUNY Title Overview, the Financial Aid Manager will be responsible for the following duties: + Support the Director in managing the day-to-day operations of the Financial Aid Office, with a focus on ensuring high-quality, timely, and effective student service. + Oversee the administration of the Federal Pell Grant, TEACH Grant, and Federal SEOG programs, including staff training, awarding processes, and record auditing to ensure regulatory compliance. + Implement and monitor best practices in financial aid operations, maintaining full compliance with federal, state, and CUNY regulations—particularly those governing Pell, SEOG, and TEACH programs. + Ensure staff are effectively trained to advise students holistically, empowering them to maximize available financial aid resources and improve financial literacy. + Collaborate with the Enrollment Management and Communications team to develop and execute an automated communication strategy that informs students about financial aid, identifies at-risk populations, and supports student retention initiatives. + Develop and manage data queries and reporting tools to support internal auditing, compliance reviews, and data-informed decision-making. + Supervise the verification process, assigning student files to counselors, auditing for accuracy, and ensuring appropriate use of professional judgment in complex cases. + Represent the Director of Financial Aid in meetings across the college and the broader CUNY ystem, contributing to policy development and interdepartmental collaboration **QUALIFICATIONS** ­Bachelor's Degree and six years' related experience required. **_PREFERRED QUALIFICATIONS_** + Master’s degree in Higher education, Data analytics, Accounting, or related field. + Exemplary communication skills with all internal and external stakeholders. + Experience and comfortability presenting financial aid information to large audiences of student stakeholders, not limited to parents, students, faculty, and college leadership. + Deep understanding of all financial aid best practices in federal, state, and merit scholarship- based aid. + Track record of strong supervisory experience and a commitment to the professional development of staff along with an ability to provide honest and constant professional feedback to staff while upholding standards of excellence. + Experience with Peoplesoft (or similar student information system), CRM technologies, and EAB Navigate. + Familiarity with the most recent methods of data collection, research methodologies, and web-based technology as it relates to financial aid; and be able to adapt to changing environments, technology, policies, legislation, and the needs of the students. + Be available for occasional evenings and weekends. **CUNY TITLE OVERVIEW** Plans, develops and implements financial aid policies and processes in accordance with Federal, State and University standards. - Manages financial aid activities and represents the office at on-campus and off-campus meetings and forums - Manages day-to day administrative and systems operations for optimal efficiency and customer service; manages special processes such as Return of Title IV Aid - Provides comprehensive financial counseling to parents and students - Implements all necessary processes to support financial aid application, awarding and delivery cycles - Oversees the coordination of financial aid activities with those of other College and University offices - Implements and maintains web based services - Performs related duties as assigned. Job Title Name: Financial Aid Manager **CUNY TITLE** Higher Education Associate **FLSA** Exempt **COMPENSATION AND BENEFITS** Salary commensurate with education and experience **_$84,011 - $99,185._** *** CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. **HOW TO APPLY** Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the **_Job Opening ID number 30783_** . Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format and name of file should not exceed ten (10) characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï, –, \_ or ç)). **_Incomplete applications will not be considered._** Please include: Cover Letter or Statement of scholarly interests Curriculum Vitae/ Resume Names and contact information of 3 references **_Upload all documents as ONE single file-- PDF format preferred_** **CLOSING DATE** The committee will begin reviewing complete applications on **_09/01/2025._** The search will remain open, and screening and review of applications will be ongoing-- until the position is filled. Applications submitted after the deadline will only be considered if the position(s) remain open after initial round. **JOB SEARCH CATEGORY** CUNY Job Posting: Managerial/Professional **EQUAL EMPLOYMENT OPPORTUNITY** CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 30783 Location Hunter College