The successful candidate will be a member of the Global Finance Operations – SVOT and will be responsible for vendor experience and management of complex & critical escalations.

Responsibilities will include:
· Identifying root causes for problems within the supply chain or in internal Amazon systems and leading the initiative of fixing these problems- conduct follow-up tasks, communicate opportunities for improvement and agree action plans
· Analyze underlying issues and rootcause to improve processes and customer experience.
· Acting as a main point of contact for a specific line of business (while working on the overall DE queries) and liase with BPs, Retail, Internal teams & Vendors with the goal to develop strong business relationships, create mutual trust, and resolve any conflicts to avoid shipment holds, Legal issues or other business interruption.
· Addressing vendor account related inquiries and concerns from BP teams and also ensuring to resolve the underlying issues.
· Drive defect resolution for identified issues.
· Coordinate with internal stakeholders for amicable Vendor solutions.
· Work with global stakeholders to identify improvement opportunities and help drive the same. This would include driving a culture of continuous improvement through quality initiatives like Lean & Six Sigma.

Other requirements:
· Analyzing metrics relating to operational performance and effectively presenting data to BP, Management and internal teams.
· Working actively and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies
· Interacting with Retail & Finance teams while working on the SVOT queries/escalations and agreeing on priorities, business decisions, objectives and communication.

The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.

Amazon is looking for driven SVOT Specialist – AP to become major contributors to the fast paced world of Global Retail Accounts Payable. We’re not an average retailer and this is definitely not your average position. We’ll give you the opportunity to really make a difference in a high growth environment where your ability to identify, communicate and drive changes will be a key.

We’re looking for people with outstanding communication and analytical skills as well as a passion for process improvement and problem solving. If you are motivated to dive into the detail, take ownership and be able to work in a fast paced environment we have the career you’re looking for!