This candidate will be responsible to review and analyze the increase of manual volumes in transportation space. Responsible to download monthly PAM data and analyze the defect reasons and work with respective stake holders. Drive MBR’S and Primary responsibilities include managing relationship with different stakeholders such as TCS, TFS and procurement to ensure we service our vendors in a manner fitting with our "Customer Obsession" philosophy.
This position will be responsible for a process within Accounts Payable Operations including: managing workload and establishing priorities; ensuring existing policies and procedures are followed; creating and monitoring appropriate performance metrics. The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.

Business Responsibilities:
• Coordinate with internal teams to have joint collaboration for successful launch of new projects within expected timelines.
• Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes.
• Work closely with finance operations team in different locations.
• Own defining / adhering to policies related to AP and drive consistency with entities globally.
• Act as a point of contact in resolving all issues with internal and external business partners.
• Solving complex customer/vendor issues and proactively heading off negative service trends.
• Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners in Transportation business and finance teams. This includes setting up WBR & MBR with the respective stakeholders.
• Developing, modifying and maintaining the operational and design effectiveness of internal controls.

Basic Qualification:
• Bachelors/Masters (MBA/M.Com) with 12+ or more years of post-qualification experience in Finance operations/Shared Services, Accounts Payable or General Ledger.
• Past experience in AP operations in large multi-national organizations is a must.
• Strong Customer focus (both Internal / External).
• A work ethic based on a strong desire to exceed expectations.
• Strong interpersonal skills — including written and oral communication skills.
• Expertise in Six Sigma defect reduction techniques (DMAIC, etc.)
• Problem Solving and Analytical abilities.
• Demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues

Preferred qualifications:

4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience

Key job responsibilities
Key responsibilities include -
1. Ability to work independently with minimum supervision.
2. Ensure project timelines are met.
3. Strong Customer focus (both Internal / External).

About the team
Transportation process is spread across all the goes and market places and provide services across the globe. Currently, FinOps is responsible to support the 1) Manual invoice processing, 2) Support Transportation Controllership Team (TCS) to communicate with carriers for the all the upstream defects, 3) Support adhoc requests received from Business (FLEX/DSP/Relay) and TCS (EDI) for all the invoices fail in upstream (automated process failure) 4) Perform reconciliation of open Statement of Accounts (SOA) and share the output with Carriers 5) Drive process improvements