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GENERAL FUNCTION:
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program.  This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills CertificationBecome proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experienceGain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the teamBecome skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needsUnderstand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing supportLearn how to source, develop, coach and lead a team that reinforces our Core Values and business strategiesLearn to cultivate a One Bank culture that proactively collaborates with business partnersParticipate in activities that benefit the communities we serveFollow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employeeAdditional duties as assigned
 

SUPERVISORY RESPONSIBILITIES:
Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

College degree or two (2) or more years of leadership experience in a sales environmentAbility to professionally represent Fifth Third Bank in verbal and written communicationCapable of analyzing credit and financial informationAbility to successfully execute and coach sales activitiesExhibits business acumenDemonstrated ability in making sound decisionsThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.
 

WORKING CONDITIONS:

Normal office environment.Extended viewing of computer screens.Periodic travel within the Bancorp footprint to attend meetings and/or training.

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Financial Center Manager Associate

LOCATION -- Kalamazoo, Michigan 49007

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.